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Knowledge Base

  1. Resident Billing 

    1. How do I review and approve my Prebill?
    2. What do I look for on the Prebill when approving?
    3. How do I view a PDF image of a resident statement?
    4. Can I modify an existing resident statement?
  2. RUBS Charges 

    1. My resident’s RUBS charges have increased in the past month. Why have they increased?
    2. How are RUBS charges calculated?
  3. Submetered Charges 

    1. What do I do if I think my resident’s submetered usage is abnormally high?
    2. How do I troubleshoot a faulty water meter?
  4. Bank Account Questions 

    1. How do I add a bank account to my PayLease account?
    2. How long does it take for transactions to be deposited into my bank account?
    3. My resident paid to the wrong bank account. Can PayLease transfer funds to the correct account?
  5. Refunds, Reversals & Adjustments 

    1. What's the difference between a reversal and a refund?
    2. How do I issue a refund?
  6. Payment Returns 

    1. Why was a payment returned?
    2. A resident’s payment was returned. Will you try to process the payment again?
  7. General PayLease System Questions 

    1. How do I add a new user to my PayLease account?
    2. Why isn't a resident payment showing up in my account?
    3. Why is a resident payment in my batch deposit, but not in my bank account?
    4. How can I block a resident from making a payment to my property management company?
    5. How do I unblock a resident from the system?
  8. Properties on your PayLease Account 

    1. How do I add a property to my PayLease account?
  9. Chargebacks 

    1. What is a Chargeback?
    2. What is the PayLease Chargeback Service?
    3. What is the Chargeback process?
    4. What do the different Chargeback codes mean?
  10. PayDirect Transactions 

    1. One of my owners or payees did not receive the payment we initiated. What happened?
  11. Marketing Payment Options to Residents 

    1. Does PayLease offer any free marketing materials so residents know they can pay online?
  12. System Security 

    1. Is PayLease a secure solution? What security credentials do you have?
  13. All articles 

    1. What is a Chargeback?
    2. Why isn't a resident showing up in my PayLease resident file?
    3. Is PayLease a secure solution? What security credentials do you have?
    4. What's the difference between a reversal and a refund?
    5. How do I add a property to my PayLease account?
    30 articles 

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